Privacy policy

1. Introduction
 
We are committed to respect for the privacy and confidentiality of the personal data that is made available to you and therefore in this Privacy Policy you will find information on how it is treated in accordance with the General Regulation on Data Protection. We have adopted administrative and technological measures to comply with the new General Regulation on Data Protection.
 
The use of this website is governed by the following terms and conditions that the user undertakes to respect in full. You should not use this website if you do not agree to these terms and conditions.
 
2 - Consent
 
By using our website and our platforms, you agree to our Privacy Policy.
 
3 - Why do we treat personal data?
 
The personal data collected is mainly intended to respond to requests for information and contact, contractual management, provision of services and communication of changes to the products and services subscribed, but may, with the personal data owner consent, also be used in the dissemination of new products and services and news about the company, in conducting evaluation surveys and in legally binding information actions.
 
4 - What personal data is collected?
 
Typically, the personal data collected is limited to the Name, Address, Telephone / Mobile Number, E-mail Address, however, other data necessary for the supply of products or services may be collected.
 
In addition, when sending e-mails, statistical data is collected that allow us to know the behaviour of each subscriber in relation to the e-mail received.
 
5 - How is personal data collected?
 
In general, personal data is collected when subscribing to one of our products or services, and some of the personal data is mandatory to provide the service.
 
We also collect your data when you subscribe to newsletters, to respond to your messages and requests for information, to analyse and formalise your partner or employee application for operations and management of the website, for fraud prevention and to maintain a record of your contact details.
 
We always respect your right to privacy and do not collect personal information about you without your prior explicit consent. Your personal data will not be reused for other purposes that have nothing to do with those purposes for which they were initially collected.
 
However, the provision of incorrect or inaccurate data is your sole responsibility.
 
6 - Data of minors
 
The website is not directed at anyone under the age of 16, so we request that these minors do not use the website and do not provide us with personal information through it.
 
7 - Sensitive data
 
We expressly request that you do not send us any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union association, genetic information, biometric information, data relating to the health or data relating to a natural person's sexual life or sexual orientation. This personal data will be deleted immediately.
 
8 - How long do we store personal data?
 
It should be noted that the personal data you provide to us will be kept for a maximum period of ten years.
 
However, in certain cases we may keep the data for longer periods, in particular when the Law so imposes.
 
9 - Right of access, rectification and updating of data
 
In accordance with the applicable legislation, you are guaranteed, as the holder of the data, the right at any time to access your personal data, request its rectification or addition, oppose the processing of the data, with the exception of strictly necessary to provide the service and / or request data portability, request the deletion of your data for marketing or telemarketing purposes or inclusion in subscriber lists and information services.
 
You can request any of the aforementioned actions through our contact page present on the website, using the following e-mail:
 
communications@arcratings.com
 
If you ask us to delete some or all of your personal data, some of the requested services may not be provided to you, keeping the personal data necessary to fulfil your legal obligations.
 
We reserve the right to request access to identifying elements of the petitioner in order to prove their identity.
 
10 - Dissemination of information to third parties
 
We do not sell or market your data.
 
In the scope of its activity, we may use third parties to provide certain services, which may imply access by these entities to personal data of our users and customers. When this happens, we take all appropriate precautions, contractually imposing on these entities to put in place appropriate technical and organisational measures to prevent any unlawful processing of the data and to ensure its availability, integrity and confidentiality.
 
Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law, in particular when necessary for the resolution of disputes relating to billing and for activities related to the protection of public security, defence and security of the State and to the prevention, investigation or detection of criminal offenses.
 
11 - Security
 
Ensuring the confidentiality, integrity and availability of data is a commitment we make to all our customers and users.
 
In this sense, we follow the best information security management practices, requiring our employees to strictly comply with strict standards, ensure the security of personal data communicated to us, and cannot use such data for any purpose other than those defined in the contract, nor correlate them with other data that are in their availability.
 
We alert you to the fact that the data circulating on the Internet is not totally protected against possible deviations, being the communication of access passwords, passwords, confidential codes and any sensitive information made under your entire responsibility.
 
12 - Cookies
 
We use cookies on this website. A cookie is a small text file that identifies your computer on our server. The cookies themselves do not identify the individual user, only the computer used. Cookies are not used to collect personal information.
 
This website uses cookies to help determine the usefulness, interest and the number of hits to the website, allowing a faster and more efficient navigation of the website, eliminating the need to repeatedly enter the same information.
 
The use of cookies by this site will always require your prior consent.
 
The cookies we use:
 
PHPSESSID: A cookie that allows the website to respond to any action that the User performs on the website, such as completing an inquiry form. The website does not function properly if this cookie is not used.
 
xms_user: cookie used by backoffice users. The website works properly if this cookie is not used.
 
__utma, __utmb, __utmc, __utmz: Cookies __ utmz starting "__utm" allow the function of analytics software. This software helps to analyse website visitors and provide anonymous information such as browsers used, return visitors and response to marketing activities.
 
__atuvc: The _atuvc cookie is created and read by the website's JavaScript which allows sharing of content on social networks "AddThis".
 
All browsers allow the User to accept, reject or delete cookies, in particular by selecting the appropriate settings in their browser. You can set cookies in the "settings" or "preferences" menu of your browser. To learn more about cookies, including how to see what cookies were created and how to manage and delete them, visit www.allaboutcookies.org, which includes information on how to manage your settings for various browsers.
 
Please note, however, that by disabling cookies, it may affect, in part or in full, your browsing experience on the website.
 
13 - Links to third party websites
 
The links on this website may lead to other websites. We are not responsible, endorse or in any way support or endorse the content of these websites, nor the websites linked to or referred to in them.
 
14 - Changes to the privacy policy
 
We reserve the right to modify this privacy policy at any time, so we encourage you to consult with us regularly.
 
All changes will take effect immediately upon posting on the website.
 
If you object to changes in our privacy policy, you should stop using our website.
 
15 - General provisions
 
We are not liable for damages resulting from viruses that may infect the user's computer or network, or other property, by virtue of access to our website with transfer of content from it to the user's computer or network.
 
16 - Contacts, questions and issues
 
If you have any questions or concerns, or if you want to update, delete or change any personal information we have related to you, or if you have a concern about how we handle any privacy issues, please contact us through the following e-mail:
 
communications@arcratings.com 
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